An Online Booking and Access System

A Sports Company required the development of an integrated Call Centre / Website and Access Control system to allow customers to book and pay for tennis courts over the phone or via the internet.

The customer upon payment receives a Pin number. Robust Controllers, stationed at the access points to the sports facilities, grant access and control lights. This system is a very cost effective solution to most present booking problems and is claimed to be more convenient for patrons.

Technologies involved:

MySQL
PHP
Perl
VB6
ANSI C
Linux

The Access Controllers utilise a custom Microcontroller programmed in C. The unit has several challenging design features:

It had to be vandal and weather proof
It logs door activity
Control lights
Intercom options for manned facilities
Welcomes patrons and issues instructions
Must survive Power interruptions and maintain bookings, activity logs and a RTC accurately

The Callcenter software had several core features:

Ability to have very flexible price structures calculated automatically
E-commerce
Linked to website to update webpages with new centres and bookings instantly
Account management
CRM - customer relationship management features
Booking management

The website:

Linked to main Call Centre Database
View Centre's Facilities and bookings online
E-commerce

Project Facts:

Website:	www.sportsmax.com.au
Human resources:	4
Project duration:	3 Months Over 2 years
Facilities using the System:	>10