An Online Booking and Access System

A Sports Company required the development of an integrated Call Centre / Website and Access Control system to allow customers to book and pay for tennis courts over the phone or via the internet.

The customer upon payment receives a Pin number. Robust Controllers, stationed at the access points to the sports facilities, grant access and control lights. This system is a very cost effective solution to most present booking problems and is claimed to be more convenient for patrons.

Technologies involved:

• MySQL
• PHP
• Perl
• VB6
• ANSI C
• Linux

The Access Controllers utilise a custom Microcontroller programmed in C. The unit has several challenging design features:

• It had to be vandal and weather proof
• It logs door activity
• Control lights
• Intercom options for manned facilities
• Welcomes patrons and issues instructions
• Must survive Power interruptions and maintain bookings, activity logs and a RTC accurately

The Callcenter software had several core features:

• Ability to have very flexible price structures calculated automatically
• E-commerce
• Linked to website to update webpages with new centres and bookings instantly
• Account management
• CRM - customer relationship management features
• Booking management
  

The website:

• Linked to main Call Centre Database
• View Centre's Facilities and bookings online
• E-commerce

Project Facts: